Submit a Claim - Claim Instructions

If you are an individual who was notified that you are a Class Member of a Settlement that was reached as a result of a data security incident that occurred when personal information on a computer server of Connexin Software, Inc. d/b/a Office Practicum (“Connexin”) was accessed by a third party actor (the “Data Security Incident”), you are a Class Member.

As a Class Member, you are eligible to make a claim for one of the following three options:

  1. Three (3) years of Expanded Identity Theft and Fraud Monitoring Services and $1 million in insurance (“EITFMS”); or

  2. up to a $7,500 cash payment for reimbursement of certain Out-of-Pocket Losses that are more likely than not a result of the Connexin Data Security Incident (“Reimbursement for Out-of-Pocket Losses”); or

  3. a pro rata Cash Fund Payment, the amount of which will depend on the number of Class Members who participate in the Settlement and submit valid claims for EITFMS and Documented Loss Payments.

The Expanded Identity Theft and Fraud Monitoring Services will include the following services, among others: (i) up to $1,000,000 of identity theft insurance coverage; and (ii) three (3) years of credit monitoring providing, among other things, notice of changes to the Class Member’s credit profile. Even if you already subscribed to credit monitoring services through a previous offer of credit monitoring from Connexin, or from another provider obtained as a result of the breach, you may select this option to receive additional monitoring.

Cash Fund Payments may be reduced or increased pro rata (equal share) depending on how many Class Members submit claims.

Complete information about the Settlement and Settlement Benefits are available in the Long-Form Notice and on the Frequently Asked Questions (FAQs) page of this website.

If you received a notification from Connexin addressed to you personally, please complete this Claim Form for yourself. If you are the parent or guardian of a minor who received a notification, please complete the form, including the Claimant Information, using the minor’s personal information.

Claim Forms must be submitted online (or postmarked if mailed) no later than July 25, 2024. Claims submitted after the deadline will be deemed untimely and may not be accepted.


If you plan to make a claim for reimbursement of Out-of-Pocket Losses or Extraordinary Loss Reimbursement, documentation must be provided to support your claim. Documents should be clear, readable copies, as anything you submit will not be returned to you. You may redact unrelated transactions and all but the first four and last four digits of any account number (if applicable). See the table below for examples of sufficient documentation for expense types.

Expense Type Examples of Documentation Required
Long distance telephone charges. Example: Account statement with charges highlighted.
Cell phone minutes (if charged by the minute). Example: Account statement with charges highlighted.
Internet usage charges (if either charged by the minute or incurred solely as a result of the Data Security Incident). Example: Account statement with charges highlighted.
Cost of credit reports purchased between August 26, 2022 and July 25, 2024. Examples: Notices or account statements reflecting payment for a credit report.
Credit monitoring that was ordered after August 26, 2022 through the date on which the Expanded Identity Theft and Fraud Monitoring Services become available through this Settlement. Examples: Receipts or account statements reflecting purchases made for Expanded Identity Theft and Fraud Monitoring Services.
Documented expenses directly associated with identity theft or identity fraud related to the Data Security Incident. Examples: Account statements or reports reflecting unreimbursed fraudulent charges or correspondence from financial institution declining to reimburse fraudulent charges.
Other documented losses that were incurred as a result of the Data Incident.

If you are filing online, please have this information ready before you start to file, as your claim will not be saved if you have to come back and finish at a later time. Documents that are uploaded must be less than 20 MB per file and in one of these formats: jpg, jpeg, png, gif, tif, tiff, doc, docx, xls, xlsx, pdf, txt, rtf, or zip. If you are unable to electronically upload a copy of your documents as part of the online Claim Form, you will need to mail a printed Claim Form along with your documentation to the Settlement Administrator.

Please Note: The Settlement Administrator may contact you to request additional documents to process your claim. Settlement benefits will be distributed after the Settlement Agreement is approved by the Court and becomes Final. Your cash payment may decrease depending on the number of claims filed.

File Online:

Before Claim Filing: You will need the Household ID and PIN printed on the Postcard Notice that you received in the mail. If you did not receive a Postcard Notice or have lost yours, please contact the Settlement Administrator at or 1-888-907-0837 (Toll-Free) for assistance.

During Claim Filing: As part of filling out your Claim Form, you will be asked to verify information associated with the losses claimed. You must also submit all required supporting documentation. Documents supporting your claim could include credit card statements, bank statements, invoices, telephone records, and receipts. Documented Loss costs cannot be documented solely by a personal certification, declaration, or affidavit from you. Supporting documentation should be clear, readable copies, as they will not be returned to you. Please keep copies of everything you submit, as your claim may be audited, and you could be asked to provide additional information to process the claim.

After Claim Filing: After submitting your completed claim online, you will receive an email with a confirmation code for your completed submission. Be sure to keep your confirmation email and code and refer back to them if you have any questions about your Claim Form. If additional information is required to complete your claim, you will be contacted by the Settlement Administrator.

Please use the login below to get started.

Submit a Claim Form - Login

File by Mail:

If you wish to submit a Claim Form via standard mail, you may download a copy of the Claim Form here. You will need to provide all the information requested on the Claim Form, attach any supporting documentation, sign it, date it, and then mail it to the following address:

Connexin Data Breach Settlement
Settlement Administrator
P.O. Box 5735
Portland, OR 97228-5735

Remember: All Claim Forms must be submitted online (or postmarked if mailed) no later than July 25, 2024.